Promex

Promex

Promex is a comprehensive Property Management System designed to simplify property operations, rent collection, and tenant management through a centralized platform. The system provides dedicated dashboards for Super Admins, Property Owners, and Tenants, enabling efficient property tracking, financial management, support ticket handling, and real-time performance monitoring. With automated rent payments, secure owner payouts, Stripe-powered billing, HubSpot ticket integration, and advanced security features including OTP verification and 2FA, Promex delivers a seamless and secure property management experience for all stakeholders.

Promex

Project Overview

Promex is a comprehensive Property Management System designed to streamline property operations, rent collection, and tenant management through a centralized digital platform. The system supports multiple user roles, including Super Admins, Property Owners, and Tenants, each with dedicated dashboards tailored to their responsibilities. Through real-time KPI monitoring and analytics, users can efficiently track property performance, rental income, outstanding balances, occupancy status, and operational activities.
The platform features automated rent collection, secure owner payouts, and recurring billing powered by Stripe and Stripe Connect. Tenants can manage rent payments, view payment history, and raise support requests directly through the platform, while administrators and property owners can track and manage tickets through HubSpot integration. With advanced security measures including OTP verification, Two-Factor Authentication (2FA), role-based access control, and secure banking management functionality, Promex delivers a reliable, scalable, and secure solution for modern property management.

Industry

Real Estate, Property Management

Project Type

Property Care & Management

Platforms

Web

Business Type

B2B / B2C / SaaS

Duration

6M

Region

Global

TOOLS & PLATFORM
Figma Figma GitHub GitHub AWS AWS Amazon S3 Amazon S3 Laravel Laravel NextJS NextJS Stripe Stripe Sendgrid Sendgrid Hubspot Hubspot Tailwind CSS Tailwind CSS HTML HTML CSS CSS Figma Figma GitHub GitHub AWS AWS Amazon S3 Amazon S3 Laravel Laravel NextJS NextJS Stripe Stripe Sendgrid Sendgrid Hubspot Hubspot Tailwind CSS Tailwind CSS HTML HTML CSS CSS

Tech Specification

Frontend & User Experience
Built using Next.js, HTML5, CSS3, and Tailwind CSS to deliver a fast, responsive, and modern user experience across Super Admin, Property Owner, and Tenant dashboards. Figma was used for UI/UX design, prototyping, and creating a consistent design system.
Cloud Infrastructure & Storage
Hosted on Amazon Web Services (AWS) to provide a scalable, secure, and high-performance infrastructure. Amazon S3 is utilized for secure storage of property documents, agreements, user uploads, and other application assets.
Payment Processing & Financial Management
Integrated Stripe and Stripe Connect to support automated rent collection, recurring monthly billing, tenant fee management, owner fee processing, secure owner payouts, and bank account-based payment workflows.
Customer Support & Communication
Utilized HubSpot for ticket management and customer support workflows, enabling tenants to raise support requests while allowing property owners and administrators to track and manage issue resolution. SendGrid powers transactional emails, OTP verification, payment notifications, and system alerts.
Performance Optimization
Implemented Redis for caching, session management, and performance optimization, reducing response times and improving application scalability under high user activity.
Security & Authentication
Developed a secure authentication system featuring Email OTP Verification, Two-Factor Authentication (2FA), role-based access control, and secure account management to protect sensitive user and financial data.
DevOps & Deployment
Implemented GitHub Actions to automate application deployment, streamline release management, and ensure reliable and consistent code deployments across server environments.

Key Features

Property Management
Manage multiple properties, units, lease information, occupancy status, and property-related operations through a centralized platform designed for administrators and property owners.
Multi-Role User Management
Support dedicated dashboards for Super Admins, Property Owners, and Tenants, ensuring role-specific access, workflows, and operational visibility across the platform.
KPI Dashboard & Analytics
Provide real-time insights into rental income, outstanding balances, occupancy rates, payment collections, and property performance through interactive dashboards and visual reports.
Automated Rent Collection
Enable recurring monthly rent payments, tenant fee management, and automated billing workflows to ensure timely and efficient rent collection.
Owner Payout Management
Automatically process and distribute rental income to property owners through secure Stripe Connect integrations, ensuring reliable and transparent payout management.
Tenant Payment Tracking
Allow tenants to view rent schedules, payment history, outstanding dues, total rent paid, and transaction records from a dedicated self-service dashboard.
Ticketing & Support Management
Integrate with HubSpot to enable tenants to raise maintenance and support requests while allowing property owners and administrators to track and manage ticket resolution workflows.
Stripe & Stripe Connect Integration
Leverage secure payment infrastructure for rent collection, recurring billing, owner payouts, fee management, and bank account payment processing.
Secure Authentication & Access Control
Implement Email OTP verification, Two-Factor Authentication (2FA), and role-based permissions to protect sensitive user, property, and financial information.
Automated Billing & Fee Management
Manage owner fees, tenant fees, recurring charges, and financial transactions through automated billing workflows and configurable payment structures.
Financial Records & Transaction History
Maintain complete payment records, rent histories, payout logs, and financial audit trails to improve transparency and operational accountability.
Future-Ready Banking Management
Support secure bank account management and payment method updates, providing a scalable foundation for future financial operations and enhanced payment workflows.

Challenges & Solutions

CHALLENGES
SOLUTIONS
1
Multi-Role Access Management

Managing different user types such as Super Admins, Property Owners, and Tenants while ensuring each user can only access relevant features and data without compromising security.

1
Role-Based Access Control (RBAC)

Implemented a comprehensive role and permission system with dedicated dashboards and granular access controls, ensuring users only have access to modules and information relevant to their responsibilities.

2
Secure Financial Transactions

Handling recurring rent payments, owner payouts, and financial records securely while maintaining trust and compliance.

2
Stripe & Stripe Connect Integration

Integrated Stripe and Stripe Connect to automate rent collection, process recurring billing, securely manage owner payouts, and maintain reliable transaction records.

3
Recurring Rent Collection Automation

Manually tracking rent payments and monthly billing can lead to missed payments and increased administrative effort.

3
Automated Billing System

Developed automated monthly rent collection workflows with recurring payment schedules, payment reminders, and automatic fee processing to streamline financial operations.

4
Tenant Support & Issue Resolution

Managing maintenance requests and support issues across multiple properties can become difficult without a centralized process.

4
HubSpot Ticket Management

Integrated HubSpot's ticketing platform to centralize support requests, track issue status, manage communications, and improve response times for tenants and property owners.

5
Real-Time Business Visibility

Property owners and administrators require immediate access to financial and operational insights to make informed decisions.

5
KPI Dashboards & Analytics

Created interactive dashboards with real-time KPIs, rent collection metrics, occupancy tracking, outstanding balances, and performance analytics to provide actionable business insights.

6
User Account Security

Protecting sensitive property, tenant, and financial data from unauthorized access while maintaining a smooth user experience.

6
Advanced Authentication System

Implemented Email OTP verification, Two-Factor Authentication (2FA), secure password management, and role-based authorization to strengthen account security and data protection.

7
Application Performance at Scale

As the number of properties, users, and transactions grows, maintaining system performance becomes increasingly important.

7
Redis Caching & Performance Optimization

Utilized Redis for caching, session management, and optimized data retrieval to reduce response times and ensure a fast and scalable user experience.

8
Reliable Software Deployment

Manual deployments can introduce inconsistencies, increase downtime, and slow down feature releases.

8
Automated CI/CD Pipeline

Implemented GitHub Actions to automate testing and deployment workflows, ensuring consistent releases, reduced deployment risks, and faster delivery of new features.

9
Centralized Property Operations Management

Managing properties, tenants, payments, support requests, and financial records across multiple dashboards can become fragmented and inefficient.

9
Unified Property Management Platform

Built a centralized system that consolidates property operations, financial management, tenant interactions, support workflows, and reporting into a single platform, improving operational efficiency and user experience.

CHALLENGES
1
Multi-Role Access Management

Managing different user types such as Super Admins, Property Owners, and Tenants while ensuring each user can only access relevant features and data without compromising security.

2
Secure Financial Transactions

Handling recurring rent payments, owner payouts, and financial records securely while maintaining trust and compliance.

3
Recurring Rent Collection Automation

Manually tracking rent payments and monthly billing can lead to missed payments and increased administrative effort.

4
Tenant Support & Issue Resolution

Managing maintenance requests and support issues across multiple properties can become difficult without a centralized process.

5
Real-Time Business Visibility

Property owners and administrators require immediate access to financial and operational insights to make informed decisions.

6
User Account Security

Protecting sensitive property, tenant, and financial data from unauthorized access while maintaining a smooth user experience.

7
Application Performance at Scale

As the number of properties, users, and transactions grows, maintaining system performance becomes increasingly important.

8
Reliable Software Deployment

Manual deployments can introduce inconsistencies, increase downtime, and slow down feature releases.

9
Centralized Property Operations Management

Managing properties, tenants, payments, support requests, and financial records across multiple dashboards can become fragmented and inefficient.

SOLUTIONS
1
Role-Based Access Control (RBAC)

Implemented a comprehensive role and permission system with dedicated dashboards and granular access controls, ensuring users only have access to modules and information relevant to their responsibilities.

2
Stripe & Stripe Connect Integration

Integrated Stripe and Stripe Connect to automate rent collection, process recurring billing, securely manage owner payouts, and maintain reliable transaction records.

3
Automated Billing System

Developed automated monthly rent collection workflows with recurring payment schedules, payment reminders, and automatic fee processing to streamline financial operations.

4
HubSpot Ticket Management

Integrated HubSpot's ticketing platform to centralize support requests, track issue status, manage communications, and improve response times for tenants and property owners.

5
KPI Dashboards & Analytics

Created interactive dashboards with real-time KPIs, rent collection metrics, occupancy tracking, outstanding balances, and performance analytics to provide actionable business insights.

6
Advanced Authentication System

Implemented Email OTP verification, Two-Factor Authentication (2FA), secure password management, and role-based authorization to strengthen account security and data protection.

7
Redis Caching & Performance Optimization

Utilized Redis for caching, session management, and optimized data retrieval to reduce response times and ensure a fast and scalable user experience.

8
Automated CI/CD Pipeline

Implemented GitHub Actions to automate testing and deployment workflows, ensuring consistent releases, reduced deployment risks, and faster delivery of new features.

9
Unified Property Management Platform

Built a centralized system that consolidates property operations, financial management, tenant interactions, support workflows, and reporting into a single platform, improving operational efficiency and user experience.

Results & Impact

Centralized property management, tenant administration, financial tracking, and support workflows into a single platform, reducing operational complexity and improving efficiency for administrators and property owners.

Automated recurring rent payments and billing processes, ensuring timely rent collection, reducing manual effort, and improving payment consistency across managed properties.

Enabled secure and automated owner payouts through Stripe Connect, streamlining revenue distribution and providing greater transparency in financial operations.

Delivered real-time dashboards and KPI reporting that provide visibility into rental income, occupancy rates, outstanding balances, payment collections, and overall property performance.

Improved the tenant experience by providing a self-service portal for rent tracking, payment history, due balance monitoring, and support request management.

Strengthened platform security through Email OTP verification, Two-Factor Authentication (2FA), and role-based access control, ensuring secure access to sensitive financial and property data.

Streamlined customer support operations through HubSpot integration, enabling efficient ticket management, improved communication, and faster issue resolution between tenants, owners, and administrators.

Increased operational transparency by providing role-specific dashboards, detailed transaction histories, support tracking, and comprehensive audit records across the platform.

Platform Snapshots

Promex

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